A short time ago, we explained how to prepare the logistics before the Christmas holidays while recalling you that the after Christmas period should not be neglected either: that is the wave of articles inevitably returned after Christmas.
Parcels and e-merchants: an avalanche of returns
Return of defective presents, wrong item reference delivered, size error, etc. There are plenty reasons explaining these returns. For some years now, there is an incontestable increase in online orders for Christmas rush. Consumers appreciate this quick and easy purchase method that also prevents them from facing the crowd in the stores during this period. Thus, the first week of January is one of the busiest of the year with a peak on Monday – that is this Monday, January 4. This day even bears its own name - "Mail Back Monday" in Great Britains - "National Returns Day" for UPS. By any name, the outcome remains the same: return deliveries are booming! More than 50% compared to a « normal » period.UPS declared handling more than 5 million return deliveries in the first week of January alone!
Returns Management: the heart of the problem
A complicated or expensive returns system has a significant impact on shopping cart abandonment. Thus, to best satisfy customers’ needs and wants, e-merchants must offer various articles returns methods: drop-off at the nearest participating stores/agencies and post offices or even a pick-up at your customer’s address. It is this variety of delivery and returns methods that can make or break a business success. This is the reason why Upela – specialist in express deliveries – propose to its customers, individuals and professionals, to send and receive parcels either in door-to-door, or at a point of withdrawal with UPS Access Point.