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How is my parcel insured ?


A. You have not taken out an additional insurance for your parcel (Ad Valorem)

The shipping of goods is covered by an insurance based on your declared value (on condition that the packaging was adequate). Each carrier has his own scale, which you will find in their terms and conditions.

They generally apply a reduction based on the age of the item. You should be aware that :

  • If the carrier can prove that he was in no way responsible for the losses, no claim will be paid.
  • The amount of the cover is limited by international convention and specific rules :
     - For land transport - Convention CMR : 8.33 DTS per kilo, which is around 11.72€ per kilo in January 2012
     - For air freight - Warsaw Convention : 16.5837 DTS per kilo, which was around 23.33€ per kilo in January 2012
  • In the case of a package arriving empty or badly damaged, so that the insurers can deal with it, it is essential that the recipient advises the carrier in writing of potential losses.

B. You have taken insurance for the delivery (Ad Valorem)
If it can be established that the carrier is responsible for the damage, he will meet the claim upon proof of value, applying a reduction if the item is not new.

In case of damage, please contact our services by email within 48 hours maximum at the following address: contact@upela.com

Formalities to complete in case of loss

Presentation of the claim form

The principles of the carrier's responsibility

The carriers are effectively responsible for the goods you entrust to them, nevertheless this responsibility is tightly laid out and limited.

Because the carriers are paid depending on the weight and volume of the shipment and not according to its value, it is natural that their responsibility is expressed in the same way in order to remain proportional to their remuneration

The consequences of damage to the goods can be very serious for the sender, the carrier indemnifies according to strict limits, often less than their real value, between 12 and 22 € per kilo. These are the bases on which the carriers indemnify damage to which the goods may be subjected.

The special cases of exemption and removing the limits of responsibility


If the carriers are responsible for damage to the goods entrusted to their care, it is important to know that in some cases this responsibility may be lifted, and conversely it may become unlimited.

Exemption from responsibility


For a carrier to indemnify the sender for possible damage, it is essential that he is fully committed. As custodian of the goods, there is a presumption of his responsibility if he does not deliver them in the same condition as when they were entrusted to him.

On the other hand, where the carrier can prove that he was not responsible, he will not be liable pay any indemnity.

The carrier can claim exemption from responsibility when the damage to the goods follows an event of force majeure.

The principle of force majeure has been the subject of voluminous legal actions and is constantly changing. Nevertheless, the usually accepted definition is : an event having the three characteristics of beingunpredictable, irresistible and external.

If these three criteria come together, the carrier may be exonerated of responsibility and will not be liable to any indemnity nor reparations for the losses incurred.


Cases of force majeure :

  • Earthquake (irresistible, unpredictable and external)
  • Tornado in France during the month of August (irresistible, unpredictable and external)
  • Armed robbery (irresistible, unpredictable and external)