In some cases a document must be provided with your shipment
Your shipments to or from abroad must be accompanied by a certain number of obligatory documents. Here is a list of them:
|European Union countries*||Non-European Union countries|
|For a document of no value||There are no customs formalities||There are no customs formalities|
|For an object or an article for subsequent sale||There are no customs formalities||It is obligatory to attach 3 copies of the commercial invoice.|
|For articles or objects not destined for resale (e.g. gifts, returned goods, personal objects, samples)||There are no customs formalities||It is obligatory to attach 3 copies of the commercial invoice.
And this document (if your shipment value exceeds 150$)
* Note : some countries are excluded from the European Economic Area, viz. European Union countries and the exceptions (Switzerland, Andorra, Norway...)
Taxes and Customs Duties
Should we pay the taxes and/or customs duties ?
The addressee should settle the customs duties and the VAT when the country of origin and the destination are not in the same economic zone. There are no duties nor taxes on shipment within the European Community.
The duties and taxes are calculated according to the country of origin and the destination, and also by the nature of the goods shipped; these taxes are payable upon recipt of the parcel from the driver, unless you hold a DHL, FedEx or UPS account. If you do hold an account with DHL, UPS or FedEx, you may be charged a handling fee (between 10 and 22€) by the carrier.