How can we help you?

Non-transportable Goods

• Dangerous, inflammable or corrosive products
• Compressed air products (for example aerosols, gas bottles, extinguishers)
• Perfumes
• Lithium-ion battery except if it's included in the equipment (mobile phone, laptop, camera, etc. CAREFUL: only one item containing a battery is allowed per consignment). Products including a powerful battery are forbidden (electric bicycles and wheels, electric motors, etc.).
• Electronic smoking devices
• Engine or gearbox not drained
• Household appliances
• Plasma TVs, and LCD screens over 32"
• Cash, jewelry made of precious stones or metals
• Explosives, fireworks and other incendiary or inflammable articles, firearms, war weapons, munitions and spare parts
• Money - all types even negotiable instruments considered as cash, such as securities, shares, etc.
• Human bodies, organs or body parts, human or animal embryos, incinerated or decomposed human remains, dangerous waste, including but not restricted to, used hypodermic needles and/or syringes or medical waste
• Perishable foodstuffs, plants and plant products
• Any other product with this kind of symbol :

• Wet parcels, parcels that appear to be leaking or emit some kind of smell
• Products requiring a license or special authorization for their transport, import or export (such as drugs, food and in particular alcoholic beverages)
• Articles which transport, import or export are forbidden by any law or regulation.
• Shipments which might damage or cause delay to equipment, staff or other parcels.

If the article you wish to send is included in this list, please contact the carrier directly.

• DHL Customer service : 0825 10 00 80
• UPS Customer service : 0821 233 877
• FedEx Customer service : 0820 123 800

You should also contact the customs service in the destination country. These types of goods must be accompanied by official documents, such as licenses, certificates or permits to import or export.

 

Goods banned from export

• counterfeit goods
• goods of a pedophile nature
• asbestos and products containing it, except for those items covered by Article 7, of 24th December 1996

 

Goods banned from import

• counterfeit goods
• goods of a pedophile nature
• asbestos and products containing it, except for those items covered by Article 7, of 24th December 1996
• products containing dangerous substances, such as lead salts or nickel
• plants, plant products such as bark, seeds, soil and growing mediums, which are all prohibited from being brought into all the member states, as set out in Appendix lll of the 24th May 2006
• any animal feeds or food of animal origin which are prohibited under the current national or EC health regulations
• Cat or dog skins or furs and any products containing them

 

Goods we do not advise sending

Because of their fragility, you are advised not to send:

• Glass and crystal
• Art : Paintings, Canvas, Pottery, ceramic, vases and fragile decorative objects
• Drinks and liquids (soap, cooking oils, etc.,)
• Large-sized, high-tech equipment 

Do not send these items unless they are perfectly wrapped and protected in a suitable, specific container.

For further information, please consult our carrier's Conditions of Sale :
- CONDITIONS OF SALE DHL
- CONDITIONS OF SALE UPS
- CONDITIONS OF SALE FEDEX
- CONDITIONS OF SALE CHRONOPOST
- CONDITIONS OF SALE TNT
- CONDITIONS OF SALE  DPD
- CONDITIONS OF SALE  MONDIAL RELAY
- CONDITIONS OF SALE COURIERS